0x87dd0003 error: 8 Ways to Fix it on Xbox & PC

Checking the game servers should be your first call


If you are an active gamer, the 0x87dd0003 error is a common problem that you might have encountered while trying to log into your Xbox account. If this is the case, you are not alone as many other gamers have complained about this issue.

In this article, we will help you understand why you might be facing this problem and also provide you with solutions to overcome this error, enabling you to get back to enjoying your favorite games.

What is the 0x87dd0003 Xbox error?

The 0x87dd0003 Xbox is an error code that gets displayed when you attempt to sign in to your Xbox account. This problem can occur on your PC as well as your Xbox. There are many factors behind this error code and these causes will be discussed in detail below.

What causes the 0x87dd0003 error?

Some of the primary causes for the 0x87dd0003 error include:

  • Incorrect time zone – According to the reports of many players, the time zone setting may be the cause of this problem. This may prevent the Xbox App from operating properly.
  • Poor network connection – This is another cause for the 0x87dd0003 error code. A weak or unstable network connection will always make you get this error.
  • Server issues – This is the most common cause for the 0x87dd0003 error. If the servers are having a problem or are under maintenance, you will get this error.
  • Missing or corrupted files – Some of the app’s damaged or missing files could also be the source of this Xbox error. This might be taking place as a result of corrupted or deleted files.
  • Outdated Xbox app – You will also face this problem if your Xbox app is missing one or more updates. Running an outdated version of the Xbox app will give you many problems including the 0x87dd0003 error.
  • Third-party application – Another possible cause for this problem is the interference of a third-party app like your antivirus. This app might interfere with the proper functioning of Xbox, leading to the 0x87dd0003 error.
  • Outdated or missing Xbox Identity Provider – The Xbox Identity Provider is an essential app that connects games and apps to the Xbox Live. So, if this app is missing or outdated, you will frequently encounter this problem.

Now that we understand the primary causes of this error, let us look at how we can successfully resolve this problem.

How do I fix the 0x87dd0003 error on my Xbox or PC?

We recommend trying out these prefixes before going over to our main solutions.

  • Verify your internet connection – Check to know if your network connection is stable and strong as a poor internet connection is a common cause for this problem. You can try restarting your router, switching to a mobile hotspot, or even using a different network to fix this.
  • Restart your Xbox app – This simple but effective step can fix minor glitches and potentially resolve this error.

If the steps above do not work, go ahead with the solutions below.

1. Check the Xbox server status

Check if the Xbox servers are operational before moving on to the practical methods. You can determine if any server issues are bringing on the 0x87dd0003 error in this way.

The server could be down for maintenance or experiencing some issues. The only option left to you in this situation is to wait until the developers address the problem.

You can check the servers’ status by going to the Xbox support page right now. Wait until the issue is resolved if the website indicates the servers are experiencing issues.

2. Set the correct the time zone

  1. Hold the Windows + R keys together; in the text field, type ms-settings: and hit Enter.
  2. On the left bar, choose Time & language, then pick Date & time on the right side.
  3. In the Date & time settings, locate and enable the toggle on the right side of the Set time zone automatically option; this will automatically set the time zone based on your location.
  4. Once you complete this process, relaunch your Xbox and check if the 0x87dd0003 error persists.

3. Carry out a power cycle on your Xbox console

  1. Long press the Xbox button for about 10 seconds or until the LED turns off.
  2. Unplug the power cord from the wall socket.
  3. Wait for a while (30-60 seconds).
  4. Plug your Xbox console again and relaunch it.
  5. Check to see if the 0x87dd0003 error has been fixed.

4. Disable your third-party antivirus

  1. Click the little arrow on the right side of your taskbar, right-click on the antivirus you are using, and select Disable permanently.
  2. Now relaunch the Xbox and check if the 0x87dd0003 error has been fixed. If it still displays, it means the antivirus was not the cause, and reinstall the application. But if it works, then you know your antivirus was the cause, and you should follow the next step.
  3. Hold the Windows + R keys simultaneously to open the Run dialogue, type appwiz.cpl in the text field, and press Enter.
  4. In the Programs and Features menu, look for the antivirus causing the problem, right-click on it, and choose Uninstall.
  5. Finally, follow any other on-screen instructions to complete the uninstallation process.

5. Update the Xbox app

  1. Hold the Windows + R keys together to open the Run dialogue, type ms-windows-store: in the text field and hit Enter.
  2. Once you are in the Microsoft Store, select the Library icon at the bottom left corner.
  3. In the Library menu, locate and click the Get updates button.
  4. Allow the verification to finish to know if there are any pending updates available. If there are any updates, download and install them.
  5. After completing this step, check to see if the 0x87dd0003 error persists.

6. Reinstall the Gaming Services using the PowerShell

  1. Hold the Windows + R keys together to launch the Run dialogue, type Powershell in the text bar, then hold Ctrl + Shift and hit the Enter button to open with administrative privileges.
  2. Click Yes to continue in the User Account Control (UAC) menu.
  3. Once the PowerShell is open, type the command below to uninstall the Gaming Services.
    get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  4. After running the uninstallation command, enter the next command below to open the Microsoft Store directly on the Gaming Services download page.
    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  5. The Microsoft Store should immediately open on your screen. Click the Install button to reinstall the Gaming Services app.
  6. Allow the Gaming Services app to install fully, then restart your system.
  7. Finally, check to know if this step has fixed the 0x87dd0003 error.

7. Ensure that the Xbox Identity Provider is installed

  1. Access the Identity Provider by going to the Microsoft store page.
  2. Click the Get in Store app button.
  3. On the pop-up menu, choose Open Microsoft Store.
  4. Once you reach the Microsoft Store, click on either the Install button (if the app has not been installed) or the Update button(if the app is outdated). If you do not see anything, your app is up to date.
  5. After completing this process, check whether the 0x87dd0003 error has been resolved.

8. Repair or Reset the app

  1. Hold the Windows + R keys together to open the Run dialogue, type ms-settings:appsfeatures in the text field, and hit Enter.
  2. On the Apps & features window, look for the Xbox application, click the three dots on the right side of the app, and choose Advanced options.
  3. In the Xbox settings, go down to where you see the Repair button, then click on it.
  4. After repairing the app, check if the 0x87dd0003 error has been fixed. If it persists, return to this tab and click the Reset button.

If you diligently followed this article to this point, you should know how to troubleshoot the 0x87dd0003 error and get your Xbox working without any problem.

The steps in this article have not been arranged in any particular order, so start with any solution relevant to your needs.

Tell us in the comment section which solutions were the most helpful to you, and also check out some other Xbox fixes.

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David Ogbor
David is a tech guru with extensive knowledge in technical articles. He is passionate about writing and presents technical articles in an easy-to-understand format for easy comprehension. He aims to present easy solutions for day-to-day problems encountered while using PC. In his spare time, he likes traveling, playing sports, and singing.