Resolving the Azure AD 801c03ed Error: Effective Solutions and Troubleshooting Tips
Error code 801c03ed appears when connecting a device to Azure Active Directory. The error usually accompanies the message: Administrator policy does not allow this user to join the device. Possible causes are lack of authorization, device registration, network issues, or AAD service problems.
This error can prevent users from accessing AAD-protected resources, such as company email, files, and applications. The error can also prevent users from using certain features of Windows 11, such as Windows Autopilot and Windows Update for Business.
1. Check the Intune Settings
Checking the Intune settings to fix the Azure AD 801c03ed error involves confirming that you enrolled your device correctly in Intune and configured the Intune settings correctly. To check the Intune enrollment status, use the following steps:
- Sign in to the Azure portal.
- Then, open the Devices and click Device settings.
- If your device is enrolled in Intune, your organization’s name will appear in the Managed by field.
- Then, set Users may join devices to Azure AD to All.
- You may also optionally change the maximum device numbers to Unlimited.
- Finally, save the changes.
2. Ensure the Azure AD Device Object is Enabled
The Azure AD device object represents a device in the Azure Active Directory. It contains information about the device, such as its name, serial number, and OS. When the device object is disabled, Azure AD cannot authenticate the device and cannot access Azure AD-protected resources.
To ensure that the Azure AD device object is enabled, you can follow these steps:
- Open the Devices option in Intune and select Enroll devices.
- Then, choose Devices and search for the device using the correct serial number.
- Finally, click the intended Azure AD device and choose Enable.
3. Delete the Device Hardware Hash and Import it Again
To fix the Azure AD 801c03ed error, delete and reimport the device hardware hash to recreate the associated object in Azure AD. This error occurs when the hardware hash lacks an associated object in Azure AD. The hardware hash is a unique identifier for a device generated from its hardware configuration, such as the CPU, motherboard, and BIOS.
To do this, you can use the following steps:
- Open Devices in Intune, click Windows Enrollment and click the Devices option.
- Afterward, choose the device you intend to remove and tap Delete.
- Click Yes to confirm and wait a few minutes until the device is deleted.
- Finally, after the deletion is complete, import the device hardware hash to Intune.
In conclusion, resolving the Azure AD 801c03ed error is essential for Azure AD users and administrators. Verify user credentials, ensure network connectivity, and check Azure AD logs to identify the root cause. Prompt resolution is critical to maintain uninterrupted access to resources.
Incorporating the insights from this guide can enhance your Azure AD administration skills and ensure a reliable user experience. Let us know how valuable these solutions are in the comment section below. Read our articles on other error codes like 0xc004f213, 0x8007017c, and 0x80072f8f.