An Error Occurred While Playing this Item on Plex: 5 Ways to Fix it

If you love your videos and have explored the world of Plex, an error must have occurred while playing this item. Plex is a video streaming and media player platform well in demand in America. It has an interface that is easy to use. This interface makes it possible for users to find media to watch favorably.

This article will cover ways to fix the issue whenever it comes up. We will also share some reasons why the Plex error may occur. Also, look out for steps you can take to mitigate it. We assure you that you are about to go on an informative journey.

Why do I get the Plex error message an error occurred while playing this item?

On Plex, we can tell you that the reasons why an error occurred while you were playing this item are numerous. Some of these causes include:

• Internet issue: Unstable or unreliable network connection may lead to the error.
•  Need for update: If you are using a version of Plex that is out-of-date, it can also cause a clash with the video-playing function.
•  Unsupported MKV files: If Plex doesn’t support your MKV files, it can also be why an error occurred while playing this item.
•  Outdated display drivers: You may also check to confirm that your display drivers are up-to-date.

How do I fix an error occurred while playing this item on Plex?

Before trying the solutions, try these prefixes first:

• Restart Plex: Try this basic fix. End the app and relaunch it.
•  Update Plex app: Install the latest update that has the current patches. This solution can help to replace missing or corrupt files.
•  Reinstall the Plex app: If the update did not fix the issue, you may need to uninstall and reinstall the app.
•  Update OS: You may also update your device operating system to install the latest patches.
•  Update Drivers: Device drivers are to be updated regularly. Update your device drivers if you have not done it recently.

1. Use Advanced settings

1. Open Plex on your device.
   
2. When it opens, open Advanced settings.
3. Then, disable the setting for Enable new video player.

2. Change Transcoder Quality

1. Open Plex on your device.
   
2. Then, open the Settings menu.
   
3. On the server side, change Transcoder quality of your Plex from the current one to a different one.
4. You can select from Automatic, Make my CPU hurt, Prefer higher quality encoding, and Prefer high-speed encoding.
5. Then try using Plex again.

3. Use the web app version of the management page.

1. Open the web version of the management page on your device.
   
2. Then, open the Settings page.
   
3. When the Settings page opens, remove the Tuner/DVR
4. After that, restart Plex.
5. Finally, add your Tuner again from the same page.

4. Remove old devices

1. Open Plex on your device.
   
2. Then, open the Settings menu.
   
3. Under Settings, select Authorized Devices on the left pane and select ALL.
   
4. Then, select red X icon next to specific devices to remove them.
5. Finally, verify Delete and relaunch the app.

5. Play Smaller Video

You should play lighter videos. Lighter videos are videos with smaller files and small sizes. When you have done that, confirm if the video play error continues. You can also go through different media types available on the platform and try to play a video to solve the issue.

In conclusion, this “plex, an error occurred while playing this item” error can be frustrating. It may also seem impossible to fix. However, when you use these solutions in this guide, you will solve the error. If the problem persists, contact the Plex support for further assistance.