Fixed: Sorry, I Can’t Access Your Webpage Copilot

Repairing the Edge browser is an effective way to resolve this error


Have you tried Copilot and received the annoying warning “Sorry, I can’t access your webpage”? If yes, you are not alone as many other users have complained about this. For various reasons, this error notice may appear, preventing you from seeing the webpage that requires Copilot’s help.

This guide will assist you in identifying potential reasons for the Copilot error notice “Sorry, I can’t access your webpage” as well as offer strategies to resolve it. We’ll examine various situations, look into possible troubleshooting techniques, and give you the knowledge you need to overcome this barrier and use Copilot to access your web pages without issues. If this sounds good to you, stay with us to the very end.

Why Can’t I Access Microsoft Copilot?

There are various reasons why you might not be able to access Microsoft Copilot. Some of the most common causes are listed below.

  • You will frequently encounter this problem if you are using an outdated version of Microsoft 365, as this is not compatible with Copilot.
  • Another common cause of this error is if you are using a different browser to access Copilot. Copilot only works with Microsoft Edge so ensure to use this browser.
  • If the Microsoft Edge browser is outdated, you will also encounter this problem.
  • You might not also have access to Copilot because you are not in a supported region. Copilot has not been made available in every country, so ensure to verify that you are in a supported region.

How to Fix Sorry, I Can’t Access Your Webpage Copilot

1. Clear browser cache and cookies

Copilot may occasionally experience difficulties accessing and analyzing webpages due to a congested browser cache and cookies, which results in the “Sorry, I can’t access your webpage” message. The problem is frequently solved by deleting these temporary files. Follow the steps below to do this.

  1. Open Microsoft Edge, and hold  Ctrl + Shift + Delete simultaneously.
  2. From the Time range dropdown menu, choose All time, click the checkbox for Cookies and other site data and Cached images and files, then click the Clear now button.
    Sorry, I Can’t Access Your Webpage Copilot
  3. After doing this, restart your device, open Windows Copilot again, and see if the error has been fixed.

2. Modify the Windows Copilot Settings

This error is frequently fixable by adjusting the Windows Copilot settings. This is because Copilot’s ability to browse and process webpages may be hampered by certain settings. By following the steps below, you may be able to give Copilot the access and permissions it requires to operate correctly.

  1. Open the Windows Copilot, click the three tiny dots at the top, then select Settings from the list of options.
  2. Disable the Share Microsoft Edge content with Bing Chat toggle.
    Sorry, I Can’t Access Your Webpage Copilot
  3. Re-launch Windows Copilot and see if the error persists.

3. Set Microsoft Edge as Your Default Browser

Owing to current compatibility issues, you may be able to resolve the “Sorry, I can’t access your webpage” error in Copilot by making Microsoft Edge your default browser. Currently, Copilot’s ability to interact with and interpret webpages successfully depends on certain features and integrations found in Microsoft Edge. Follow the steps below to set Microsoft Edge as your default browser.

  1. Press Windows + I to open Settings.
  2. Choose Apps on the left pane, then select Default apps on the right side.
    Sorry, I Can’t Access Your Webpage Copilot
  3. Choose Microsoft Edge from the list of apps.
  4. Next, click the Set default button on the right to make Microsoft Edge your default browser.
  5. Reboot your device, then check if the problem has been fixed.

4. Repair the Edge Browser

Files that are damaged or corrupt in the Edge browser can interfere with Copilot’s communication, resulting in this error. By substituting the damaged files with intact ones, fixing the Edge browser can assist in resolving this problem and enable Copilot to interact with the browser and view the webpage you’re attempting to work with. This process can be done by following the steps below.

  1. Hold Windows + R simultaneously to open the Run dialogue, input appwiz.cpl in the text field, then hit Enter.
  2. Choose Microsoft Edge from the list of applications, then click Change.
    Sorry, I Can’t Access Your Webpage Copilot
  3. Choose Yes in the UAC prompt.
  4. Next, click the Repair button to fix the Microsoft Edge browser.

5. Reset Network Settings

This error can also be resolved by resetting your network settings. This will remove any temporary configurations or cached data that might be preventing Copilot from connecting to the internet. By restoring a stable connection between your computer and the internet, this procedure may be able to fix any network-related problems that were causing Copilot to malfunction.

  1. Press Windows + R to open the Run dialogue, type cmd in the text field, then hold Ctrl + Shift + Enter to open the command prompt as an administrator.
  2. Once the command prompt is opened, input the commands below, and hit Enter after each one.
    ipconfig /renew
    ipconfig /flushdns
    ipconfig /registerdns
    netsh int ip reset
    netsh winsock reset
    netsh winhttp reset proxy

    Sorry, I Can’t Access Your Webpage Copilot
  3. Finally, restart your computer and see if the error has been fixed.

6. Carry Out an In-Place Upgrade

If the steps above do not help in fixing this problem, you could try out an in-place upgrade to resolve the issue. This step works because the upgrade may fix corrupted system files and underlying compatibility issues. The update also modifies system settings to make sure they adhere to the most recent specifications for the best possible Copilot performance. Here is how to do this.

  1. Navigate to  Microsoft’s official website, choose your desired edition, the preferred product language, and download the Windows 11 ISO file.
  2. Double-click the ISO file to open it.
  3. Next, run the setup.exe file.
    Sorry, I Can’t Access Your Webpage Copilot
  4. In the next window, click Next.
  5. In the Microsoft license terms, click Accept.
  6. Ensure that the setup says Keep personal files and apps, then click Install.
  7. Allow the installation to finish, then check if the sorry, I can’t access your webpage Copilot error has been fixed.

Wrapping things up

By following the steps outlined in this article, you should be able to successfully resolve the sorry, I can’t access your webpage Copilot error and get your system working without any problem. If you have additional questions, reach out to us via the comment section below.

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David Ogbor
David is a tech guru with extensive knowledge in technical articles. He is passionate about writing and presents technical articles in an easy-to-understand format for easy comprehension. He aims to present easy solutions for day-to-day problems encountered while using PC. In his spare time, he likes traveling, playing sports, and singing.