Windows

How To View Quick Assist Logs With Event Viewer

A detailed guide on how to view Quick Assist logs with Event Viewer

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Highlights:

  • Although Quick Assist seems transparent, internal logs document its activities.
  • Accessing logs requires the Event Viewer, as you can’t directly view Quick Assist logs.
  • You can access Quick Assist logs with Event Viewer on another computer remotely.

Prerequisite: Install Quick Assist

Before using Event Viewer to view Quick Assist, you need to first install the program. You can do this by following the steps below.

  1. Press Windows + S to bring up the Search bar, input Store in the text field, then choose Microsoft Store.
  2. Look for Quick Assist in the Store app, and click on Install.
     View Quick Assist Logs With Event Viewer
  3. In the UAC prompt, select Yes to confirm the download.
  4. Once you do this, the program will be installed on your device, and you should be able to access it.

How to view Quick Assist logs using the Event Viewer

While Quick Assist logs aren’t directly viewable, Event Viewer can reveal traces of its activity. This tool logs errors in shared code used by Quick Assist, potentially offering troubleshooting insights. You can even access Quick Assist logs remotely on another PC using Event Viewer.

  1. Press Windows + X, and choose Event Viewer from the list of options.
     View Quick Assist Logs With Event Viewer
  2. Navigate to Applications and Services Logs on the left, expand it, and select Microsoft.
  3. Next, look for the RemoteAssistance option.
  4. Once you expand this option, you should find the Quick Assist folder, and you will be able to see all your logs there.

Where is the Quick Assist file located in Windows 11?

You can easily access the Quick Assist file by following the steps outlined below.

  1. Press Windows + S to open the Search bar, and enter quick in the text field.
  2. Choose the required program from the list of options.
     View Quick Assist Logs With Event Viewer
  3. This will launch the application, and you will be able to use it.

What is the difference between Quick Assist and Remote Assistance?

Quick Assist is the software that replaced Remote Assistance, and although these programs are built-in tools that allow users to remotely access and control another computer, there are some key differences between them. A proper breakdown of their differences is outlined below.

FeatureQuick AssistRemote Assistance
PurposeCasual troubleshooting & supportAdvanced administration & technical support
SecurityRequires session security codeUses Windows authentication & authorization
FeaturesBasic remote control, file transfer, chatAdvanced remote control, multi-monitor support
AvailabilityWindows 10 and higherWindows XP to Windows 11
ConfigurationNo configuration needed, internet onlyFirewall configuration & port forwarding needed
ComplexityEasier to use, ideal for non-technical usersRequires networking knowledge
Quick Assist vs. Remote Assistance

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David Ogbor
David is a tech guru with extensive knowledge in technical articles. He is passionate about writing and presents technical articles in an easy-to-understand format for easy comprehension. He aims to present easy solutions for day-to-day problems encountered while using PC. In his spare time, he likes traveling, playing sports, and singing.